Tracking and 24/7 Dispatch
We provide the following key steps and components to ensure there is constant communication and support to provide you with a seamless transportation experience:
- Route Planning: Providing suitable route needs which involve the factors of distance, traffic conditions, road restrictions and delivery schedules.
- Dispatching: Once the route is planned, our dispatcher will assign the shipment to a specific truck and driver that’s experienced with handling your specific cargo needs.
- Load Management: Ensuring that your cargo is properly loaded onto the truck by verifying the accuracy of the shipment, securing the load for safe transport, and complying with weight restrictions and regulations.
- Tracking Technology: Modern trucking operations use GPS and telematics technology to track the location of trucks in real-time. This allows the dispatchers, shippers, and receivers to monitor the progress of shipments and make adjustments as needed.
- Communication: Effective communication between dispatchers, drivers, shippers, and receivers is essential. This can include using two-way radios, mobile apps, or messaging platforms to relay information about the shipment’s status or any issues that may arise.
- Electronic Logging Devices (ELD’s): All of our trucks contain ELD’s for easy tracking and compliance with regulatory laws.
- Notification and Alerts: Dispatchers, shippers, and receivers can set up notifications and alerts to be informed of any delays, route deviations, or other issues that may affect the delivery schedule.
- Documentation: Accurate record-keeping is crucial in the trucking industry. This includes maintaining records of bill of ladings, proof of deliveries, and other documentation related to the shipment.
- Customer Updates: Providing customers with real-time updates on the status and estimated time of delivery. This can be done through automated systems or by direct communication with the customer.
- Problem Resolution: If any issues or emergencies arise during transit, we have procedures in place to address them promptly. This could involve rerouting a truck, arranging for repairs, or coordinating with emergency services if necessary.
By effectively tracking and dispatching trucking cargo, we minimize delays, reduce operational costs, improve customer service, and ensure the safe and timely delivery of goods. Modern technology plays a critical role in streamlining these processes and making them more efficient.